Shipping policy

At YILDIZ, we value your trust and strive to deliver high-quality jewellery. Please read our shipping policy carefully before making a purchase.

Shipping Policy

1. Processing Time
Orders are processed within 1  business day after receiving payment confirmation. Processing times may vary during peak seasons or due to unforeseen circumstances.

2. Payment Methods
We accept prepaid orders through Razor pay, which supports a variety of secure payment options, including credit cards, debit cards, UPI, and net banking. This ensures a smooth, hassle-free shopping experience with instant payment confirmation, reducing delays and providing better security for your order.

3. Shipping Rates & Delivery Estimates

  • Free domestic standard delivery on orders above ₹799. 

  • Shipping charge of ₹69 for orders below ₹799.

  • Estimated delivery times vary based on location:

    • Domestic Delivery Timeline : 5-7 business days

    • International Shipping: Depends on customs processing.

4. Shipping Methods

We offer multiple shipping options, including standard, express, and priority shipping. Customers can select their preferred method at checkout.

For urgent orders requiring express shipping, please DM us on Instagram, email us at yildizin23@gmail.com, or call us at +91 6282359238 before placing your order.

For international orders, kindly reach out to us via email or phone for assistance with shipping estimates and customs-related queries.

5. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 5 hours for tracking details to update.

6. International Shipping & Customs
For international orders, customs duties, taxes, and additional fees may apply. These charges are the responsibility of the recipient and vary by country. Please check with your local customs office for more information.

7. Address Accuracy & Delivery Issues
Ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost shipments due to incorrect addresses. If an order is returned to us due to an incorrect address, the customer will be responsible for reshipping costs.

8. Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier. If you believe your package was lost or stolen, please contact the shipping carrier directly or file a claim with them.

📩 For shipping-related inquiries, contact us at yildizin23@gmail.com or call us at +91 6282359238

Shop with confidence at YILDIZ!